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Satisfied and productive boundary spanners: a model of resiliency and customer expectations | Raj Agnihotri, Michael T. Krush, Kevin J. Trainor & Sukumarakurup Krishnakumar
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Revisiting Social Marketing Mix: A Socio-Cultural Perspective | Parul Goyal Wasan & Gaurav Tripathi
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Overeducation and the influence of job attributes: A study conducted in the city of Kochi | Razeena Rasheed & P.R. Wilson
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Does Green Hotel Image Influence Guests Behavior: The Case Of Generation Y | Marketa Kubickova, H.G. Parsa, Khaldoon Nusair & Hsin-Hui Sunny Hu
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Do Demographics Influence Customer Service Quality Perceptions? A Comparative Study Of Indian And Foreign Banks | Jawahar Lal, Madhu Vij & Sonali Jain
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Customer Response To Service Recovery In Online Shopping | Poh-Lin Yeoh, Abdolreza Eshghi, Sam W. Woolford & Gul Butaney
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Ascertaining The Item Structure Of Consumer Based Brand Equity: A Factor Specific Approach | Nishkrati Gupta & Mohd. Adil
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Pursuing Success In Service Recovery: A Conceptual Framework Of Salesperson’s Power In Selling Centre | Prabakar Kothandaraman, Raj Agnihotri & Rebecca E. Dingus
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Exploration Of Service Quality Factors In Restaurant Industry: A Study Of Selected Restaurants In New Delhi Region | Gaurav Tripathi & Kartik Dave
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