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Service Leadership Study | Nimit Chowdhary & Bhagwati P. Saraswat
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Retailing At Petrol Pumps : From Commodity Dispensing To Customer Service | P. Kumar & A. Sahay
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Measurement And Enablement Of Information Systems For Organizational FlexibilIty: An Empirical Study | Ramaraj Palanisamy & Sushil
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Growth Opportunities In An Emerging Sector -The Case Of Nirulas | Vinnie Jauhari
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Customer Relationship Management (CRM) & Corporate Renaissance | M.L. Agrawal
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An Examination Of The Resonance Between The Self-Propagating Function Of ERP And Its Co-Evolutional Impact As A Source Of Maximum Firm Utilization Of The Potential Benefits Of It | Masayo Hobo & Chihiro Watanabe
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On-Line Pricing: Concept, Methods And Current Practices | D. P. S. Verma & Gaytri Varma
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Motivations To Use Interactive Technologies In Marketing: A Study In Indian Service Businesses | Sanjaya S. Gaur & K. Abdul Waheed
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Listening Quality Of The Point Of Service Personnel (PSPs) As Impulse Trigger In Service Purchase: A Research Framework | M.L.Agrawal & Marcus Schmidt
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