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Sources Of Small And Medium Enterprises Excellent Business Performance In A Service Oriented Economy | Koji Tanabe & Chihiro Watanabe
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Understanding The Success Factors For Independent Restaurants In The Delhi / Gurgaon Region: An Analysis Of The Gap Between Management Perceptions And Customer Expectations | Karnikeya Budhwar
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The State Bank Of India: A Progressive Study Of Transformation Of A Socialistic Welfare Organization Into A Market Entity | Parul Goyal, Kirti Sharma & Vinnie Jauhari
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Tackling Panic Withdrawals: Some Lessons | Pramod Paliwal & Pratima Harigunani
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Switchers And Stayers: An Empirical Examination Of Customer Base Of An Automobile Wheel Care Centre | Smriti Sood & Praveen Kathuria
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Service Quality Perceptions In Financial Services : A Case Study Of Banking Services | Alka Sharma & Versha Mehta
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How Entrepreneurial Are Youth Of Varanasi: An Empirical Study Through Cyber Caf’s | A. Sahay & S.K. Rai
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Impact Of Gender Differences On Online Consumer Characteristics On Web-Based Banner Advertising Effectiveness | Ramaraj Palanisamy
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External Stimulation Accelerating A Structural Shift To Service-Oriented Industry- A Cross Country Comparison | Masakazu Katsumoto & Chihiro Watanabe
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