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Perceptions Of Service Quality In An Academic Library: A Case Study | Ashok Kumar Sahu
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National Innovation Ecosystems: The Similarity And Disparity Of Japan-US Technology Policy Systems Toward A Service Oriented Economy | Chihiro Watanabe & Kayano Fukuda
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GATS And Liberalisation Of Services: Implications For India | Krushna Mohan Pattanaik
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Managers Attitude Towards Technology Orientation In SSIs Of Chandigarh-Mohali Industrial Clusters | Hardeep Chahal & Ruchi Kohli
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Diagnosing Quality Of Reproductive Health Services Provided Through Public Health System In India: Application Of System’s Framework | P. R. Sodani
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Service Quality In Bangalore Hospitals – An Empirical Study | R. Rohini & B. Mahadevappa
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Relationship Bonding Tactics, Relationship Quality And Customer Behavioral Loyalty – Behavioral Sequence In Taiwan’s Information Services Industry | Wen-Hung Wang, Chiung-Ju Liang & Yung-De Wu
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An Empirical Analysis Of Firm Revitalization Innovation – Lessons From Japan’s Lost Decade Towards A Service-Oriented Economy | Gentoku Yoshikawa & Chihiro Watanabe
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Influence Of Switching Barriers On Service Recovery Evaluation | Fredy Valenzuela, David Pearson & Roger Epworth
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